Copy of FAQs

HOW TO ORDER

How to order on your website?

1. Click Add to Cart button if you find items that you love.

2. Review your Cart on the upper right side of the website.

3. Go back to Shop or click Continue Shopping if you like to add more items.

4. Click Checkout if you're done shopping.

5. Fill out the Contact Information Form with your complete details.

6. Choose a Shipping and Payment Option.

7. Lastly, click on the Place Order button.

Don't forget to check your email - inbox or spam folder for details regarding your order.

What to do next after placing an order?

Pay for your order within 3 days to avoid cancellation of reservation then, email your proof of payment and requirements sent together with our invoice at payments@hue.ph or fill out our confirm payment form.

It's my first time to order, is safe here?

Definitely! All your information are kept safe and are encrypted with Secure Sockets Layer Protocol (SSL).

*For credit card and PayPal payments, your information is safe and secure with PayPal's leading technology.

Here's our Privacy Policy.


PAYMENT METHOD

What are your modes of payment?

We accept payments through

1. Bank Deposit / Online Fund Transfer

  • BDO
  • BPI Savings
  • Metrobank

2. Credit Card via PayMongo and PayPal

  • Visa
  • Mastercard
  • American Express

3. Cash on Delivery (COD)

4. Cash on Pick Up (COP)

5. Dragonpay

Online Banking

  • Chinabank
  • Landbank
  • Maybank
  • PSBank
  • RCBC
  • RobinsonsBank
  • Unionbank
  • UCPB
  • Coins.ph Wallet
  • Bitcoin
  • GrabPay

Over-the-Counter (OTC)/ ATM Banking

  • AUB
  • Chinabank
  • EastWest
  • Landbank
  • PNB
  • RCBC
  • RobinsonsBank
  • Security Bank
  • Unionbank
  • UCPB

Over-the-Counter Non-Banks/Others

  • GCash
  • Bayad Center
  • LBC
  • SM Dept/Supermarket/Savemore Counter
  • Cebuana Lhuillier Bills Payment
  • M.Lhuillier
  • Robinsons Dept. Store
  • ECPay (Pawnshops, Payment Centers)
  • RuralNet Banks and Coops

6. Money Remittance

  • Cebuana
  • LBC
  • M Lhuillier
  • Palawan

7. PayPal

8. PayMaya

 

All details will be sent together with our invoice after placing your order.

If you need assistance, please do not hesitate to contact us.

Do you accept credit cards?

Yes, we accept Visa, MasterCard and American Express.

1. Just click on the PayMongo/PayPal button above the Contact Information form upon Checkout.

2. Click Pay with Debit or Credit Card button and fill out their form.

Do you accept PayPal payments?

Yes of course! Just click the PayPal button above the Contact Information Form upon Checkout.

Do you accept Cash on Delivery (COD)?

We accept Cash on Delivery (COD) nationwide.

Just select Cash on Delivery (COD) as shipping and payment option upon Checkout.

Do you accept Cash on Pick Up (COP)?

We accept Cash on Pick Up (COP) nationwide.

Just select Cash on Pick Up (COP) as shipping and payment option upon Checkout.


SHIPPING

How much is your shipping fee?

For shipping within

•  METRO MANILA - minimal fee of ₱90

•  LUZON / VISAYAS / MINDANAO - minimal fee of ₱180

FREE SHIPPING on orders above ₱1750!

*For regular shipping only.

How long it will take to receive my order?

It depends on where you are.

Delivery period for

•  METRO MANILA is 1-3 working days

•  LUZON / VISAYAS / MINDANAO is 3-5 working days

Counting begins after ship out date. Excluding Sundays/Holidays.

Additional 1-3 delivery days for remote areas may be expected.
Please expect a delay during holidays, sale events and inclement weather.

Be assured that we continuously work with our shipping partners to make sure that your order reaches you at the earliest possible.

How do i track my order?

Upon shipment, we will provide the tracking number and website where you can track your package.

No information found when i track my package, what should i do?

Please check back again. Tracking information usually appears after 24-48 hours from ship out date.

Do you accept rush shipping or same day delivery?

Yes we do! Same day delivery via Angkas, Grab, Lalamove, Mr. Speedy etc.
Booking and service payment will be c/o the customer.
*Not valid for free shipping.

Pick up schedule: Monday - Saturday, 9AM - 5PM.

Just select Angkas, Grab, Lalamove, Mr. Speedy etc. as payment option upon Checkout.

What to do if i miss the delivery?

Don't worry! The courier will attempt to deliver the package up to 3 times.

If you aren’t available to receive your order, the courier driver will send you an SMS or call to confirm if they can leave your package with any authorized recipient at your shipping address. Your authorized recipient will be asked to sign for the package on your behalf.

After the final delivery attempt, the courier reserves the right to return your package to us (the shipper).

Do you ship internationally?

Yes, kindly check JRS or LBC shipping fees from PH to your area.
If you agree with their rates, contact us with the subject - International Shipping Request.
Message us your order (style and size) and location.

Please do not hesitate to suggest some courier with lower international shipping costs.


PRODUCT

The pair i want is out of stock! When will you restock?

Go to the style you love and sign up to its 'Notify When Available' list to receive notifications when we restock.

Do you accept returns?

We always aim to make sure our customers love our products, but if you need to return an order, we’re happy to help. Just fill out our returns form and we’ll take you through the process as long as it complies with our Returns Policy.

SIZE GUIDE

What size should i get?

Select your normal size. For half size with wide feet width and closed toe, go for a size up.


OTHER 

Any question?

You can message us or contact us! We will be happy to assist you.

Support hours?

Our support hours are Monday to Saturday 9:00 am-6:00 pm.