Returns Policy

Hey love,

Thanks for shopping at Hue. We’re sorry to find you in this part of the site. We made your shoes with love so you can love them too — but if something didn’t work out, we’re here to help.

Our Commitment

You may return or exchange your order once within 7 days of the original purchase.

Terms & Conditions

To be eligible for a return or exchange, please make sure:

• Your shoes were purchased within the last 7 days
• They're still in their original packaging
• They are unused or undamaged
• There are no outsole marks or strap creases

Exchanges

You may request an exchange if you:

• Need a different size
• Received the wrong item
• Received a defective product*

We won’t be able to acommodate requests due to:

• Change of color
• Change of style
• Change of mind
• Damages caused by transit, handling, or improper care

But don’t worry — there are special exceptions:

• Change of color is allowed if your size is no longer available in the same color
• Change of style is allowed if your size is no longer available in any color of the same style

Price Difference Policy:

• If the new item is priced lower than the original item, the difference will be waived
• If the new item is priced higher, you’ll need to settle the balance

Not Totally in Love?

If your pair didn’t meet expectations, you have two easy options:

• Option A: Return & Get Store Credit
  Receive store credit equal to the item's purchase price (excluding shipping fees) for your next purchase.
• Option B: Return & Exchange
  Replace your item with another size or style (if eligible) under the terms outlined above.

Additional Information

• Note: Our sizes run from 5 to 10. If your needed size falls outside that range, our store credit policy applies.

Defective Products

Defective means something that makes the product unfit for use.

This does not include:

• Incorrect sizing due to fit
• Comfort concerns
• Material preferences

How to Return or Exchange

1. Fill out our Return Request Form.
2. We’ll email you with next steps and return instructions.

We’ll ship your exchange once we receive the returned item and any applicable shipping fees have been settled.

Please note:
We reserve the right to refuse returns or exchanges for items that:

• Have been used
  
• Have outsole marks or strap creases
  
• Were not found defective prior to delivery
• Are returned beyond the 7-day eligibility period
  

Shipping Info

• If you received a defective or wrong item, shipping’s on us
  
• For all other returns/exchanges, shipping to and from Hue will be shouldered by you
  
• Always provide accurate delivery details and choose a tracked courier

Hue isn't liable for:

• Losses or damage during transit
• Deliveries returned due to incomplete, incorrect, or undeliverable addresses
  
• Exchanges delivered to the wrong place due to errors in the information provided

Damaged Items