Returns Policy

Hey love,

Thanks for shopping at Hue. We’re sorry to find you in this part of the site. We made your shoes with love so that you can love them, too. But if you’re looking for help because you’re not entirely satisfied, please allow us to guide you through the process.

Our Commitment

You may return or exchange your order once within 7 days of its original purchase.

Terms & Conditions

Please make sure that:

  • Your shoes were purchased in the last 7 days
  • They're still in their original packaging
  • They aren't used or damaged
  • There are no outsole marks or strap creases


    You may ask for an exchange if:

    • You want a change of size
    • You received the wrong item
    • You received a defective product*

    Unfortunately, we can't accomodate your request if the reasons are:

    • Change of color
    • Change of style
    • Change of mind
    • Damages caused by transit, handling, and/or improper care

    But we can make special exemptions:

    • You may have a change of color if the new size you want is no longer available in the same color.
    • You may have a change of style if the new size you want is no longer available in any color of the same style.

    Price Difference for Exchange:

    • If the new item is priced lower than the original item, the price difference will be forfeited.
    • If the new item is priced higher than the original item, you will be required to pay the price difference.

    Options for Dissatisfaction If you're not satisfied with your shoes, you have two options:

    • Option A: Return & Get Store Credit: You'll receive store credit equivalent to the item's cost (excluding shipping fees) for your next purchase.
    • Option B: Return & Exchange: You can replace your returned item according to the Terms & Conditions above.

    Additional Information

    • Our largest available size is size 10. If the largest size doesn't fit, these conditions apply.

    • *Defective products are those defects that render the product unfit for its intended use. Examples of what are not considered defects: improper fit e.g. damaged due to improper fit, comfort issues, or issues on the kind of materials used.

    Returns and Exchanges Process

    To return or exchange your shoes:

    1. Fill out our Return Request Form.
    2. After submission, we'll email you with return details and instructions.

    When will you receive your exchange?

    • We'll ship the exchange when we've received the return item.
    • Shipping charges need to be settled for exchange.

    We reserve the right to refuse exchanges for products already used, have outsole marks, creases, were not found defective prior to delivery, or if the above-mentioned period has expired.

    Shipping Charges

    For defective or wrong item, shipping is on us.

    By submitting the Return Request Form, you agree that you are responsible for:

    • Shipping charges (both to and from Hue)
    • Risk of loss or damage during shipping (both to and from Hue)
    • Providing the correct addresses to the courier

    We highly recommend shipping returns & exchanges with a tracking number. Because this part of the process is beyond our control, Hue can’t be held liable for any losses or damages incurred through shipping.

    It’s also your responsibility to prevent your exchange from being delivered to the wrong address, or returned to Hue due to incorrect, incomplete or undeliverable address. So please make sure that all the information you provide is correct.

    Damaged Items

    I received a damaged item. What should I do?

    If you received a damaged product except for final sale item/s, please let us know immediately so we can quickly help. Damaged items are covered under the Terms & Conditions laid out above.

    Limited warranty applies to any defects in material or workmanship under normal use within 30 days from the date of purchase excluding delivery fees.

    DISCLAIMER: We do our best to provide accurate images of every product. But please note that actual colors may slightly vary because of different screen settings, lighting conditions and photography setups. Because these variables are unavoidable, any resulting slight differences in color are not considered damages or defects.

    Sale Items

    Can I return an item bought on sale?

    Unfortunately, "final sale" or sale items are sold as is. Given that they are in their last pairs, imperfections or flaws may be present and become more noticeable with use. Therefore, without exception, they are:

    • Non-refundable
    • Non-returnable
    • Not eligible for exchange
    • Not eligible for conversion into store credit

    Promotions including coupons, discounted/free shipping promos and promo codes, cannot be applied to sale items or final sale purchases.


    Can I get a refund?

    Given that the items are in the same condition as they were received, we will gladly give a full refund in the form of store credit equivalent to the amount you paid for the item (excluding shipping fees). You can then use this for your next purchase.

    We don't currently offer refunds in form of cash for any reason, especially for incomplete payment, customer's change of mind or in case of delays in customer confirmation, same day booking, third party courier delivery and others.

    Discounts & free shipping will apply only for the first original transaction.

    Contact Us

    I still have questions. How can I contact you?

    We’re happy to help. Please feel free to send us a message.

    Our support hours are Mondays to Saturdays at 9AM-5PM.