Copy of Returns Policy

Hey love,

Thanks for shopping at Hue. We’re sorry to find you in this part of the site. We made your shoes with love so that you can love them, too. But if you’re looking for help because you’re not entirely satisfied, please allow us to guide you through the process.

Our Commitment

You may return or exchange your order once within 7 days of its original purchase.

Terms & Conditions

Please make sure that:

• Your shoes were purchased in the last 7 days

• They're still in their original packaging

• They aren't used or damaged

• You have the receipt or proof of purchase

You may ask for an exchange if:

• You want a change of size
• You received the wrong item
• You received a defective product*

Unfortunately, we can't accomodate your request if the reasons are:

• Change of color
• Change of style
• Change of mind
• Damages caused by transit, handling, and/or improper care

But we can make special exemptions:

• You may have a change of color if the new size you want is no longer available in the same color.
• You may have a change of style if the new size you want is no longer available in any color of the same style.

I’m not satisfied with my shoes. What can I do?

We’re sorry to hear that, love. You have two options:

1. Return & Get Store Credit; or
2. Return & Exchange

If you choose Option A, Return & Get Store Credit, you get a balance that’s equivalent to the amount you paid for the item you returned (excluding shipping fees). You can then use this for your next purchase.

If you choose Option B, Return & Exchange, you get to replace your returned item according to the Terms & Conditions above.

*Defective products are those defects that render the product unfit for its intended use. Examples of what are not considered defects: improper fit, comfort issues or issues on the kind of materials used.

Returns

How can I return my shoes?

Please start by filling out our Return Request Form. Immediately after you submit this form, we’ll send you an email with the return details and instructions.

If you do not want a replacement, you can instead choose to get store credit equivalent to the amount you paid for the item you returned (excluding shipping fees).

How can I exchange my shoes?

If you want your shoes to be replaced, you’d need to send them back first. Please start by filling out our Return Request Form.

Immediately after you submit this form, we’ll send you an email with the return details and instructions.

When will I receive my exchange?

We’ll ship the exchange out when both of the following conditions have been met:

• We’ve received the return item
• Shipping charges have been settled (for defective or wrong item, shipping is on us)

We reserve the right to refuse any exchange for purchased products that were already used, not found to be defective prior to delivery or if the abovementioned period have already expired.

Shipping Charges

By submitting the Return Request Form, you agree that you are responsible for:

• Shipping charges (both to and from Hue)
• Risk of loss or damage during shipping (both to and from Hue)
• Providing the correct addresses to the courier

Shipping charges are non-refundable and care of the customer except for defective or wrong item.

We highly recommend shipping returns & exchanges with a tracking number. Because this part of the process is beyond our control, Hue can’t be held liable for any losses or damages incurred through shipping.

It’s also your responsibility to prevent your exchange from being delivered to the wrong address, or returned to Hue due to incorrect, incomplete or undeliverable address. So please make sure that all the information you provide is correct.

Damaged Items