Copy of Returns Policy2

Thank you for shopping at Hue. If you are not entirely satisfied with your purchase, we're here to help.
Our products may be returned and exchanged once within 7 days of the original purchase of the product.

Returns

To request for a return, kindly fill out our return request form 

Exchanges

To be eligible for exchange, please make sure that:

• The product was purchased in the last 7 days

• The product is in its original packaging

• The product isn't used or damaged

• You have the receipt or proof of purchase

Valid Reason for Exchanges

• Change of size

Invalid Reasons for Exchanges

• Change of color
• Change of style
• Change of mind
• Damages

Change of color: if and only if the size for exchange is no longer available.
Change of style: if both color and size is unavailable.
Damages: Hue is not responsible for damages due to transit or caused by improper care and handling.

Products that do not meet these criteria will not be considered for return.

You will receive an email containing the return details and instructions immediately upon submission of your return request form.

The exchange will only be shipped out once we receive the return item and after settling shipping charges.

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hue.

We highly recommend shipping returns/exchanges with a tracking number. Hue is not responsible for any lost returns.

You are responsible if a package is shipped back to us due to an incorrect, incomplete or undeliverable address.

Damaged Items