FAQS

Pay for your order within 3 days to avoid cancellation of reservation then, email your proof of payment and requirements sent together with our invoice at payments@hue.ph or fill out our confirm payment form.

Definitely! All your information are kept safe and are encrypted with Secure Sockets Layer Protocol (SSL).
*For credit card and PayPal payments, your information is safe and secure with PayPal's leading technology.

Here's our Privacy Policy.

Payment Method

Bank Deposit / Online Fund Transfer
BDO, BPI Savings and Metrobank

Credit Card via PayMongo and PayPal
Visa, Mastercard and American Express

Cash on Delivery (COD)

Cash on Pick Up (COP)

GCash

Money Remittance
Cebuana, LBC, M Lhuillier and Palawan

PayPal

PayMaya

All details will be sent together with our invoice after placing your order.
If you need assistance, please do not hesitate to contact us.

Yes, we accept VisaMasterCard and American Express.
Just select on the PayMongo/PayPal button above the Contact Information form upon Checkout.
And then, Pay with Debit or Credit Card button and fill out their form.

We have other modes of payment via Dragonpay

Online Banking
Chinabank, Landbank, Maybank, PSBank, RCBC, RobinsonsBank, Unionbank, UCPB, Coins.ph, Bitcoin and GrabPay

Over-the-Counter (OTC)/ ATM Banking
AUB, Chinabank, EastWest, Landbank, PNB, RCBC, RobinsonsBank, Security Bank, Unionbank and UCPB

Over-the-Counter Non-Banks/Others
GCash, Bayad Center, LBC, SM Dept/Supermarket/Savemore Counter, Cebuana Lhuillier Bills Payment, M.Lhuillier, Robinsons Dept. Store, ECPay (Pawnshops, Payment Centers), RuralNet Banks and Coops

Yes of course! Just select the PayPal button above the Contact Information Form upon Checkout.

Shipping & Delivery

Metro Manila 1-3 working days
Luzon, Visayas and Mindanao 3-5 working days

Counting begins after ship out date excluding Sundays/Holidays.
Additional 1-3 working days for remote areas may be expected.
Please expect a delay during holidays, sale events and inclement weather.

Be assured that we continuously work with our shipping partners to make sure that your order reaches you at the earliest possible.

Upon shipment, we will provide the tracking number and website where you can track your package.

Please check back again. Tracking information usually appears after 24-48 hours from ship out date.

Don't worry! The courier will attempt to deliver the package up to 3 times.
If you missed the delivery, the courier will attempt to deliver the package up to 3 times.

After the final delivery attempt, the courier reserves the right to return your package to us (the shipper).

If you aren’t available to receive your order, the courier driver will send you an SMS or call to confirm if they can leave your package with any authorized recipient at your shipping address.

Your authorized recipient will be asked to sign for the package on your behalf.

For condo/office address in certain circumstances, customers are obliged to meet the rider at the lobby. Otherwise, additional parking fee will be charged.

Shipping Fees

Metro Manila minimal fee of ₱90
Luzon, Visayas and Mindanao minimal fee of ₱180
Free regular shipping on orders above ₱1750

We accept same day delivery/rush shipping via Angkas, Grab, Lalamove and Mr. Speedy.
Booking and service payment will be c/o the customer.

Pick up schedule: Monday - Saturday, 9AM - 5PM.

Just select Angkas, Grab, Lalamove and Mr. Speedy as payment option upon Checkout.

We accept Cash on Delivery (COD) nationwide.
Just select Cash on Delivery (COD) as shipping and payment option upon Checkout.

We accept Cash on Pick Up (COP) nationwide.
Just select Cash on Pick Up (COP) as shipping and payment option upon Checkout.

PRODUCT

Go to the style you love and sign up to its 'Notify When Available' list to receive notifications when we restock.

RETURNS

We always aim to make sure our customers love our products, but if you need to return an order, we’re happy to help.

Just fill out our returns form and we’ll take you through the process as long as it complies with our Returns Policy.

SIZE GUIDE

Select your normal size. For half size with wide feet width, go for a size up for closed toe.

OTHER

You can message us or contact us! We will be happy to assist you.

Our support hours are Monday to Saturday 9:00 am-6:00 pm