FAQS

The rule of thumb is to choose your usual size. But for half sizes with wide feet, please size up when buying closed toe shoes.

Yay! We can’t wait for you to get your shoes! Your next steps are easy:
1. To avoid losing your reservation, please pay for your order within 3 days from placing it.
2. Send your:

    • Proof of Payment
    • Order Details (we sent these to you with our invoice)

to payments@hue.ph or fill out our payment confirmation form.

If the pair you love is out of stock, select or tap ‘Notify When Available’ on its page. This will let you sign you up for updates so that we can send you notifications when we restock.

Payment

Please choose the method that’s most convenient for you:

Bank Deposit / Online Fund Transfer
BDO, BPI Savings and Metrobank
For other banks, please select Dragonpay.

Credit Card via PayMongo and PayPal
Visa, Mastercard and American Express

Cash on Delivery (COD)

Cash on Pick Up (COP)

GCash

Money Remittance
Cebuana, LBC, M Lhuillier and Palawan

PayPal

PayMaya

After placing your order, we’ll send you all the details you’ll need together with our invoice. Looking for assistance? Feel free to contact us.

Sure! You can use Visa, MasterCard & American Express in 3 easy steps:

1. Upon Checkout, select the PayPal button at the top of the form (it’s above the fields for your Contact Information) or select PayMongo from our payment options.
2. Select the button that says Pay with Bank Account or Credit Card (no need to create account)
3. Fill out the form

*Credit card & PayPal payments are protected by PayPal.
For more details, here’s our Privacy Policy.


We accept other modes of payment through Dragonpay:

Online Banking / Over-the-Counter (OTC) / ATM Banking
Bank of Commerce, Chinabank, Landbank, Maybank, PSBank, RCBC, RobinsonsBank, UCPB, Unionbank, Coins.ph, Bitcoin & GrabPay

Over-the-Counter (OTC) / ATM Banking only
AUB, EastWest, PNB & Security Bank

Over-the-Counter Non-Banks / Others
Bayad Center, ECPay (Pawnshops, Payment Centers) & Robinsons Dept. Store

Prefer cash? We accept Cash on Delivery (COD) & Cash on Pick Up (COP), too.

Sure! You can skip the lines & banking forms because we accept Cash on Delivery (COD) & Cash on Pick Up (COP) nationwide. Just select either method upon Checkout.

Shipping

Metro Manila minimum fee of ₱90
Greater Metro Manila minimum fee of ₱150
Luzon, Visayas and Mindanao minimum fee of ₱180
Free regular shipping on orders above ₱1750

Yes, you may. Just select ‘Pick up via Grab or any courier’ of your choice upon Checkout, and we’ll give you the pick up address.

Please note that:
1. Pick up can only be done on Mondays to Saturdays at 9AM-4PM,
2. Booking & service payments will be c/o the customer.

Yes we do. & nationwide, too!

Just select Cash on Delivery (COD) as your Shipping & Payment option upon Checkout.

If your order is above P1750, your regular shipping is on us!

Delivery

Soon! After the ship-out date, you can start counting:

1-3 working days* if your shipping address is in Metro Manila; or
3-5 working days* if it’s anywhere else in Luzon, Visayas, or Mindanao.

*Except Sundays & Holidays.

We do our best to stick to schedule, but please note that delivery may take a little more time if:

1. Your shipping address is in a remote area (additional 1-3 working days); or
2. During holidays, sale events, & inclement weather.

No worries, though! We’re working diligently with our shipping partners to make sure that you get your order as quickly as possible.

Upon shipment, we will give you your tracking number & the link to a website that you can use to track your package.

No worries, your shoes are still on the way. Tracking information usually appears after 24-48 hours from the ship out date. So please try tracking again.

Don’t worry. Our courier partners will attempt to deliver your package up to 3 times. If the final attempt fails, the courier will return your package to us.

This sometimes happens so we made sure to be ready.

If you’re not available to receive your order, the courier will call or send you an SMS to confirm if they can leave your package with any authorized recipient at your shipping address. Your authorized recipient will be asked to sign for the package on your behalf.

For condo or office addresses, customers may have to meet the rider at the lobby. Otherwise, the rider may have to charge an additional parking fee.

RETURNS

We’re sorry to hear that! :(

We do our very best to make sure you love our shoes. But if you feel unsatisfied, we’re happy to help.

To return your order, please fill out our returns request form & we’ll take you through the process in compliance with our Returns Policy.

OTHER

We’re happy to help. Please feel free to send us a message.

Our support hours are Monday to Saturday 9:00 am-5:00 pm